1. Purpose

We are committed to providing a high-quality Accounting and related services to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.

2. How to lodge a complaint  

If you have a complaint please lodge a formal complaint via e-mail to Please state the nature of the complaint and the date of occurrence.

3. Procedure  

Upon receipt of the complaint we will send you a letter acknowledging receipt of your complaint within three working days of receiving it. We will then investigate your complaint. This process normally takes up to four (4) weeks. It involves passing your complaint to the Managing Director (MD) who will review your file and speak to the member of staff who is involved. Depending on the seriousness of the complaint the MD will then invite you to a meeting to discuss and hopefully resolve your complaint. If you do not want a meeting or it is not possible, MD will send you a detailed written reply to your complaint including in all other types of complaint which do not warrant a meeting.

At this stage if you are still not satisfied, you can then contact:

SAIBA Legal PO Box 7905, Centurion, 0046 Fax: 086 508 2923 Email: